Do you need support?
Your goals are our goals, too.
For more than 30 years, we have been committed to delivering the industry’s highest standards of training and support to ensure that our software meets your daily business objectives. Once you purchase the M1 solution, training and support is a four-part process:
First we learn about your business to determine what you need right now and what you will need as your business evolves. A dedicated account manager will talk with you and your team about your operations, processes and critical needs in order to help design your daily workflow.
From implementation planning through go-live, you can receive training through weekly one-on-one calls, virtual sessions, or an on-site consultation. After go-live, you will continue to work closely with the M1 team to help you and your staff gain confidence with your system.
ECi M1 support technicians are on call to offer you assistance with any emergency or routine business question. You can also take advantage of our support system’s customer portal 24/7 to request assistance from the Technical Support Team. The customer portal provides you with convenient access to support for your ECi software and allows you access the Knowledge Base, manage your support tickets and track ticket status.
ECi provides continuously available training to help you get the most out of your system and ensure that you are always improving efficiency and offering your customers the most outstanding service possible.
Our M1 webinars AND roundtable discussions offer a time-saving alternative to traditional classroom training and are an opportunity to train a large number of your employees cost effectively.
ECi also presents Connect Conferences and Regional events to provide intensive training on software, as well as networking opportunities and the chance to learn best business practices from other users.
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We’ll teach you innovative approaches to less waste, greater productivity, better decision-making, and ultimately more profitability in your manufacturing business.